Hi WhichBudget,
a bit more on my Wizzair saga.....
Last wrote on the 8th August that Wizzair have apparently cancelled a flight on which we are booked. This is a Sunday flight from Kiev to London Luton. I emailed them and received a standard acknowledged that I will be contacted etc. That was over a month ago and I have still not received a response to my email nor a notification that the flight has been cancelled.
Yesterday I called the call centre - premium rate at 65p per minute. I explained the situation and also that this booking was a part of weekend trip involving three flights - Luton to Katowice, Katowice to Kiev, and Kiev to Luton. Call centre lady checked and confirmed that indeed there was a schedule change, but with no explanation of why I had not been informed of such.
My options, she said, was a transfer to the Monday flight or a refund. I sated that I was quite happy to come back on the Monday flight but as this would involve an extra day off work we would wish to travel directly Luton - Kiev on the Friday, instead of Luton - Katowice on the Thursday, and then Katowice - Kiev on the Friday, and could she please arrange this. No definitely not was her stance - booking conditions clearly state that connections cannot be guaranteed. I tried explaining that this was not exactly a connection problem. I also explained that the Monday flight was £25, whereas we had paid £50 for the cancelled Sunday flight. And that we would be forgoing the flights Luton - Katowice, Katowice - Kiev.
In the end I opted for the refund rather than the transfer to the Monday flight - on the grounds that I would receive refunds at the rate of the amount paid £50 per person, and I could now rebook the Monday flight for £25 per person. She agreed to this.
BUT - the procedure is that refund is made to the card with which the booking was made - and within 21 days. She advised me that the expiry date of my card is 09/09 and therefore payment could not be made to my card. She said that it would have to be made directly to my bank account and therefore I would have to supply the full bank details including the IBAN as this would be an international transfer. And that this can only be done via the call centre (at 65p pre minute) By this time I was thoroughly fed up with her and Wizzair and got annoyed ...... why cannot you make the refund when there are still 27 days to go before card expiry???? Ahhh... that is for a supervisor....... Supervisor agreed that it was possible.
I then went to the Wizzair website and booked the tickets Kiev - Luton for the Monday at £25 each. I await the next trick of Wizzair - and also my refund......
Cheers,
John
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Update (16 November 2009):
I eventually got a refund for the cancelled flight - less the booking fee ! Now they have cancelled another flight I have booked. Unfortunately I booked three flights as part of a trip - this is the second of the three to be cancelled.... and again I have not been advised that the flight has been cancelled.
