|Passengers tell their baggage check-in horror stories|
|Thursday, 25 October 2012 16:18|
In a recent budget airlines survey, one of the questions was "what is the worst / most ridiculous thing that has happened to you when you have been checking in your baggage".
We will be publishing full results of the survey soon, but in the mean time here are a few examples of what you told us (if you have any examples of your own, please leave them as a comment at the end of the article):
" I had one suitcase 1kg over limit and one 1kg under, and I was made to spend 10 minutes with a queue behind me rearranging the contents, removing nothing, until both cases were exactly the correct weight – upon which they were unceremoniously dumped together on to the conveyor belt for conveyance to the hold. "
" While booking a flight with AirBaltic, I had to pay for checked baggage. During the reservation, I could choose how many bags I would like to take, each costing 20 Euros. I chose two and thought I could take two bags where one could weigh max 20kg. At the airport, I was told that the combined weight of the baggage cannot exceed 20kg. One customer could check-in maximum of five bags. Who would like to pay 100 Euros for five bags each weighing 4kg? Ridiculous! It was just confusing and a way to trick customers and then charge them for extra kilos. "
" I was due to fly Ryanair Beauvais to Dublin. It was the last flight of the night. I checked my bags on to a Ryanair flight, passed security, etc., when we discovered that Ryanair had cancelled the flight! All the Ryanair staff had gone home, leaving us stranded with no explanation. I had to spend the night on the floor of the airport! "
" Ryanair charged me for 200g excess. "
" Easyjet said they had too much weight in the plane and if I would be willing to not take my suitcase... on holiday... "
" I had to open my luggage to take 1kg of clothes out which I then carried – what’s the logic? "
" I queued 1.5hrs for an Easyjet flight. When it was my turn, the desk was closed down. "
(more stories at Budget Airline Watch website)
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